PHC-Taylorsville Family Practice Works Toward Patient-Centered Medical Home Recognition

Taylorsville Family Medicine has implemented several quality improvement projects throughout 2019 & 2020.  The practice worked to improve in the following areas:Merrill

  • Worked to get women scheduled for their mammograms.
  • Decrease in number of patients in need of a Pneumovax vaccination – improved scores by 34.5%. Decrease in number of patients who need a Prevnar immunization – improved scores by 55.49%!
  • Focus on ensuring that all diabetic patients have an A1C < 8 – only 15.76% of diabetic patients in this practice have an A1C > 8 – well below the national benchmark of 30% compliance.
  • Focus to decrease the number of diabetic patients needing their microalbumin checked– improved percentage of patients by 48.16%!
  • Focus on educating patients around colorectal cancer screenings and getting colonoscopies – reduced the % of eligible patients needing colonoscopies by 7% in less than a year.
  • Focus on decreasing hypertension in patients 60+.
  • Focus on getting patients in for their Medicare Annual Wellness Visit with a goal of 85% receiving the service by end of year – reduced the % needing an AWV by 28.88% in less than a year.
  • Focused on cost reduction, by making generic medications available to patients
  • Opened up daily same day appointment slots, to allow patients to get appointments in a timely manner, as well as extended office hours.
  • Worked to reduce hospital readmissions by partnering with care coordination to ensure patients received calls after discharge from the hospital to check on them and to get them scheduled for a follow-up appointment at the office.
  • Implemented a Care Coordination department staffed with nurses and a clinical team. Their role is to reach out to patients by phone in-between their visits to the office, working with patients to help them meet their health goals (lowering blood pressure, lowering blood sugar, increasing exercise, weight loss, etc.).
  • Conducted patient satisfaction and customer service surveys to learn best what patients would like to see improved within the practice. The practice worked to improve wait time and showed improvement throughout the year.






PHC-Taylorsville Family Practice

393 3rd Avenue SW
Taylorsville, NC 28681

704-871-2163 Phone
980-829-0484 Fax

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