We are excited to announce an all-new electronic health record (EHR) system, patient portal, and integrated billing system as part of its ongoing commitment to improving the patient experience and making healthcare more convenient and accessible.
The transition marks an important step forward for PHC, bringing new technology and expanded digital tools to support patients and the healthcare teams who care for them. Through the new patient portal, patients will have more ways to manage aspects of their care, access important health information, and connect with their PHC offices.
“Investing in the technology that supports our patients and our teams is an important part of our continued growth,” said Jeffrey Smith, CEO of Piedmont HealthCare. “Our goal is to make the healthcare experience as convenient and connected as possible while continuing to provide the personal care that our patients have come to expect from PHC.”
More Convenient Ways to Manage Care
The new patient portal is designed to give patients convenient access to a range of tools and information, including:
- Online check-in: Complete portions of the check-in process online.
- Centralized appointments: View all PHC appointments in one place and access appointment reminders.
- Health information: View lab results and medical records through the portal.
- Digital forms: Complete forms before a visit when available.
- Online billing: Access statements and pay bills online through the integrated billing system.
- Virtual visits: Connect with healthcare providers through televisits.
- Communication: Message your PHC office through the portal and request prescription refills.
These tools are intended to help patients take a more active role in managing their care, whether they are at home, at work, or preparing for an upcoming appointment.
“Healthcare extends beyond the time a patient spends in the exam room,” said Tyler Yoder, Director of IT at Piedmont HealthCare. “Our new patient portal gives patients more convenient ways to manage appointments, access their health information, and take care of billing, all in one place. By making these tools easier to access, we’re helping create a more connected experience that keeps patients at the center of their care.”
Supporting Patients and Care Teams
The new EHR will serve as the foundation for PHC’s clinical and administrative workflows, supporting the information and processes that help teams care for patients across the organization. The integrated billing system and patient portal bring additional digital capabilities together in one connected experience.
As with any major technology transition, patients may notice changes to certain processes as PHC teams become familiar with the new system. PHC is committed to supporting its employees and patients throughout the transition and appreciates the community’s patience as these changes are implemented.
Patients will receive additional information about the new patient portal, including instructions for getting started and accessing available features. Patients are encouraged to watch for updates from Piedmont HealthCare and speak with their PHC office team if they have questions.
