Piedmont HealthCare Celebrates Melissa Haines as Director of Operations
August 22, 2022 (Statesville, NC) Piedmont HealthCare is proud to announce Melissa Haines has accepted the role of Director of Operation. As Director of Operations, Melissa will be the liaison between the Piedmont HealthCare administration and offices. Melissa will be managing 27 Piedmont HealthCare offices ensuring each office achieves organizational goals through business growth, quality of care, and timely delivery of services.
“As Director of Operations, I want to use my previous office and quality manager experience to support physicians and staff by helping them to improve process efficiency and communication, focusing on customer service, to create a good work/life balance,” says Melissa Haines.
Melissa has been with Piedmont HealthCare for nearly 13 years. Starting her career as a teacher in Chicago, Melissa then moved to Statesville, North Carolina in 2005. Beginning her journey in Piedmont HealthCare, Melissa spent 6 years in an office manager role with Dr. Shah and then Dr. Nance’s office gaining critical clinical office managing experience. She then went on to join the quality improvement team where she spent 6 years providing support and leadership to PHC office managers and front office coordinators. In addition to her work at Piedmont HealthCare, Melissa has combined her experience as a teacher and her time in healthcare to help teach administrative office procedures classes part-time at Mitchell Community College. 
“I have known Melissa Haines for many years. She is someone that embodies PHC’s values and is a true testament to the career growth opportunities within our organization says Jeff Taylor, Director of Human Resources. Piedmont HealthCare’s footprint is expanding, with over 60 offices throughout the area, we need experienced and passionate leaders like Melissa Haines leading our offices.”
About Piedmont HealthCare
Piedmont HealthCare is one of the largest physician-owned multi-specialty groups in North Carolina and the 5th largest healthcare organization in the Charlotte Metro market. We are committed to providing excellent care for the whole family. We have more than 60 convenient locations and over 215 physicians and providers across multiple specialties to provide the most innovative medical care for our community. www.piedmonthealthcare.com
