PHC Marks, Foushee, & Acevedo have implemented several quality improvement projects throughout 2015 – 2016. The practice worked to improve in the following areas:
- Decrease in number of patients in need of a Pneumovax vaccination – improved scores by 9%.
- Decrease in number of patients in need of a Prevnar vaccination – improved scores by 9%.
- Focus on ensuring that all diabetic patients have an A1C <9. The practice is below the national benchmark of 14% or less at 6%.
- Worked to get women scheduled for their mammograms.
- Focus on decreasing high blood pressure (BP = 140/90 or more) with only 2% of population with a blood pressure out of control.
- Focus to decrease the number of patients who have an LDL greater than 100– improved percentage of patients by 18%
- Focus on getting patients in for their Medicare Annual Wellness Visit– improved percentage of patients needing Annual Wellness Exams by 23%.
- Focused on cost reduction, by making generic medications available to patients. Scores improved showing that over 81% of medications prescribed are generic.
- Opened up daily same day appointment slots, to allow patients to get appointments in a timely manner when needed for sick/urgent visits.
- Implemented a Care Coordination department staffed with nurses and a clinical team. Their role is to reach out to patients by phone in-between their visits to the office, working with patients to help them meet their health goals (lowering blood pressure, lowering blood sugar, increasing exercise, weight loss, etc.).
- Worked to reduce hospital readmissions by partnering with care coordination to ensure patients received calls after discharge from the hospital to check on them and to get them scheduled for a follow-up appointment at the office.
- Conducted patient satisfaction survey to learn best what patients would like to see improved within the practice. The practice worked to meet patient expectations and saw improvement in wait times.
PHC – Marks, Pence & Acevedo
1818 Davie Avenue
Statesville, NC 28677
704-873-1036 Phone
704-873-1058 Fax
