According to the NCQA, a Primary Care Medical Home (PCMH) practice inspires quality in care, cultivates more engaging patient relationships, and captures savings through expanded access and delivery options that align patient preferences with payer and provider capabilities. Lake Norman Family Medicine has implemented several quality improvement projects throughout 2016. The practice worked to improve in the following areas:
- Decrease in number of patients in need of a pneumonia vaccination – improved scores by 6%.
- Decrease in number of patients ages 11-18 needing a Tdap vaccination – improved scores by 12.02%.
- Focus on ensuring that all diabetic patients have an A1C < 8. The practice is below the national benchmark at 15.79% compliance – well below goal of 30% compliance.
- Focus on women scheduling their mammograms – improved percentage of patients needing mammograms by 9.54%.
- Focus on decreasing hypertension in patients 60+
- Focus to decrease improving the number of diabetic patients who had not had an A1C level obtained in the past 7 months– improved percentage of patients by 4.18%
- Focus on getting patients in for their Medicare Annual Wellness Visit with a goal of 85% receiving the service by end of year – improved percentage of patients needing Annual Wellness Exams by 35%!
- Focused on cost reduction, by making generic medications available to patients
- Opened up daily same day appointment slots, to allow patients to get appointments in a timely manner, as well as extended office hours.
- Implemented a Care Coordination department staffed with nurses and a clinical team. Their role is to reach out to patients by phone in-between their visits to the office, working with patients to help them meet their health goals (lowering blood pressure, lowering blood sugar, increasing exercise, weight loss, etc.).
- Conducted patient satisfaction survey to learn best what patients would like to see improved within the practice. The practice worked to meet patient expectations and saw improvement in most every measure within the survey.
PHC – Lake Norman Family Medicine
357 Williamson Road
Mooresville, NC 28117
704-664-7328 Phone
704-664-7783 Fax
