At PHC, patient care is our top priority, and we are thrilled to share an incredible achievement—our 2025 Net Promoter Score® (NPS®) is 92!
What is NPS® and Why Does It Matter?
The Net Promoter Score® (NPS®) is a nationally recognized measurement of patient satisfaction and loyalty. It’s based on one key question:
💬 “How likely are you to recommend PHC to a friend or colleague?”
Patients respond on a scale from 0 to 10, and scores are calculated as follows:
9-10 = Promoters (Loyal patients who actively recommend us)
7-8 = Passives (Satisfied but not as likely to promote)
0-6 = Detractors (Less satisfied patients)
Our NPS® of 92 far exceeds the healthcare industry average of ~58, proving that our patients don’t just like us—they highly recommend us!
More Than a Score – A Commitment to You
An NPS® of 92 is more than a number. It’s a reflection of the trust, compassion, and quality care we provide every day. At PHC, we believe:
✅ Healthcare is more than a visit – It’s about lasting relationships.
✅ You are more than a patient – You’re part of our PHC family.
✅ We are more than providers – We are partners in your health journey.
Thank You for Trusting PHC
We are incredibly grateful to our patients for their trust and support. Your feedback drives us to continue providing exceptional, patient-centered care.
If you’re looking for a healthcare team that puts you first, experience the PHC difference today!
Net Promoter, NPS, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
