PHC – Melissa Champe-Seagle, M.D. has implemented several quality improvement projects throughout 2016. The practice worked to improve in the following areas:
- Decrease in number of patients in need of a Prevnar 13 vaccination – improved scores by 15.21%.
- Focus on ensuring that all diabetic patients have an A1C < 8. The practice is below the national benchmark at 20.09% compliance – well below goal of 30% compliance.
- Focus on men who are due for monitoring of PSA levels – improved percentage of patients needing screening by 8.1%.
- Focus on decreasing the number of patients with COPD who have not had a PFT
- Focus to decrease A1C levels in diabetic population under age 65
- Focus on getting patients in for their Medicare Annual Wellness Visit with a goal of 85% receiving the service by end of year – improved percentage of patients needing Annual Wellness Exams by 37.64%!
- Focus on kidney function testing for diabetic patients – improved percentage of patients needing microalbumins by 8.12%.
- Focused on cost reduction, by making generic medications available to patients
- Opened up daily same day appointment slots, to allow patients to get appointments in a timely manner, as well as extended office hours.
- Implemented a Care Coordination department staffed with nurses and a clinical team. Their role is to reach out to patients by phone in-between their visits to the office, working with patients to help them meet their health goals (lowering blood pressure, lowering blood sugar, increasing exercise, weight loss, etc.).
- Conducted patient satisfaction survey to learn best what patients would like to see improved within the practice. The practice worked to meet patient expectations and saw improvement in most every measure within the survey.
- Improved patient satisfaction by hiring additional staff to answer phones.
PHC – Melissa Champe-Seagle, M.D.
375 Hospital Street
Mocksville, NC 27028