PHC Dr. Misra has implemented several quality improvement projects throughout 2016 and into 2017. The practice worked to improve in the following areas:
- Decrease in number of patients in need of a Pneumovax vaccination – improved scores by 15%.
- Decrease in number of patients in need of a Prevnar vaccination – improved scores by 19%.
- Focus on ensuring that all diabetic patients have an A1C <8.
- Worked to get women scheduled for their mammograms.
- Focus on decreasing high blood pressure (BP = 140/90 or more) with a staggering 98% of population achieving blood pressure control.
- Focus to decrease the number of diabetic patients need their mocrolbumin checked– improved percentage of patients by 23%
- Focus on getting patients in for their Medicare Annual Wellness Visit– improved percentage of patients needing Annual Wellness Exams by 5%.
- Focused on cost reduction, by making generic medications available to patients.
- Opened up daily same day appointment slots, to allow patients to get appointments in a timely manner when needed for sick/urgent visits.
- Implemented a Care Coordination department staffed with nurses and a clinical team. Their role is to reach out to patients by phone in-between their visits to the office, working with patients to help them meet their health goals (lowering blood pressure, lowering blood sugar, increasing exercise, weight loss, etc.).
- Worked to reduce hospital readmissions by partnering with care coordination to ensure patients received calls after discharge from the hospital to check on them and to get them scheduled for a follow-up appointment at the office.
- Conducted patient satisfaction survey to learn best what patients would like to see improved within the practice. The team worked hard and had significant improvements in the following areas:
- Returning Phone Calls
- Getting Through on the Phone
- Friendliness of Staff
- Waiting time in Exam room
533 Brookdale Drive
Statesville, NC 28677